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Support Policy Page

Support Policy for Azany Vendors and Users

At Azany, we are committed to providing excellent support to our vendors and users on our ecommerce

platform. Our goal is to ensure that all parties have a positive experience using our

platform and that any issues or concerns are addressed promptly and effectively.

1. Vendor Support:

- Vendors can reach out to our dedicated support team via email or through our online chat support

system for assistance with any issues or questions they may have.

- Our support team is available during regular business hours to provide guidance on setting up

their store, managing inventory, processing orders, and any other platform-related inquiries.

- Vendors will receive timely updates on any platform updates or changes that may affect their

store.

2. User Support:

- Users can contact our customer support team through our website or mobile app for assistance

with any issues they may encounter while using our platform.

- Our customer support team is available 24/7 to address any concerns, provide guidance on

product selection, assist with order tracking, and resolve any other user-related inquiries.

- Users will receive regular communication on promotions, discounts, and new product offerings

through our platform.

3. Issue Resolution:

- We are committed to resolving any issues or concerns raised by vendors or users in a timely and

efficient manner.

- Our support team will work closely with all parties involved to understand the nature of the issue,

investigate the root cause, and propose a solution that meets the needs of all parties.

- We will keep vendors and users informed throughout the resolution process and provide regular

updates on the status of their inquiry.

4. Feedback and Suggestions:

- We welcome feedback and suggestions from our vendors and users on how we can improve our

platform and support services.

- Vendors and users can submit their feedback through our website or mobile app, and our team will

review and consider all suggestions for future enhancements.

- We are committed to continuously improving our platform and support services based on the

feedback we receive from our valued partners.

By implementing this support policy, we aim to provide a positive and seamless experience for our

vendors and users on the Azany e-commerce platform. We are dedicated to fostering strong

relationships with all parties involved and ensuring that their needs are met with the highest level of

professionalism and support.

Who We Are

At Azany, we believe that shopping should know no boundaries. We are dedicated to breaking down barriers and connecting people from all corners of the world through culture, community, and commerce. With our innovative multi-currency card and global reward point system, we aim to make international shopping as easy and enjoyable as shopping in your own neighborhood.

BBB Accredited

This signifies our commitment to maintaining high standards of integrity and customer satisfaction